At LV Power Solutions, we have built our business around understanding our customers’ needs and guarantee to deliver quality switchgear solutions within the required time scale EVERY TIME.
In order to achieve this objective, we will maintain an effective and efficient certified Quality Management System based upon the requirements of ISO 9001:2015.
In particular, the Company will:
Set measurable objectives that will help achieve customer requirements, including:
− On time delivery
− Maintain and improve our excellent onsite performance
− Continue to be adopt the latest technology in our products
− Continue to expand our products and service range
Monitor and measure the effectiveness of its business processes and objectives through Management Reviews and the internal audit process
Proactively seek feedback from customers on how well its products/services meet their requirements and set objectives for continual improvement
Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence
Select and work closely with suppliers who enable us to create and deliver a reliable performance
Recruit employees who are customer focused and support them with appropriate training and systems to ensure their competence always meets our requirements
Provide a work environment that promotes the wellbeing of its employees and encourages positive teamwork
Encourage all employees to identify problems and make suggestions to improve all aspects of our products, services and business processes
Ensure that all employees and people doing work for us are aware of the Quality Policy and are committed to the effective implementation of the Quality Management System
Ensure that the Company complies with all necessary regulatory and legal requirements
The continual improvement of the Company’s Quality Management System is fundamental to the success of its business and must be supported by all employees and people doing work for us as an integral part of their daily work.